Instituto de Valoraciones has created a customer service to address any queries, complaints or claims you may have, thereby complying with Section 9 of ORDER ECO/734/2004, of 11 March on customer service departments and the ombudsman of financial institutions, published in the Official State Gazette of 24 March 2004.
According to this Order:
1. Companies shall make the following information available to their clients in each and every one of the offices open to the public, as well as on their web pages if their contracts have been concluded by electronic means: